Terms and Conditions

Overview

1. Agreement and Parties

(a) These Terms and Conditions (the “Terms”) are a legal agreement between you (“the customer”) and Oday Shop Tanzania, registered in Tanzania with offices located at Ilala, Dodoma Street, Dar es Salaam, Tanzania.

(b) “We”, “us”, and “Oday Shop Tanzania” refer to the applicable Oday Shop Tanzania contracting party.

2. Use of Services

(a) The Terms govern your use of the Oday Shop Tanzania Services (as defined below).

(b) By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

(c) These Terms apply to all users of the site, including without limitation users who are browsers, suppliers, customers, and/or contributors of content.

3. Governing Law and Jurisdiction

(a) The Terms shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania applicable therein, without regard to principles of conflicts of laws.

(b) The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Tanzania with respect to any dispute or claim arising out of or in connection with the Terms.

4. Language and Interpretation

(a) The Terms may be available in languages other than English.

(b) To the extent of any inconsistencies or conflicts between these English Terms and Terms available in another language, the most current English version of the Terms will prevail.

5. Severability

(a) If any provision, or portion of the provision, in these Terms is, for any reason, held to be invalid, illegal, or unenforceable in any respect, then such invalidity, illegality, or unenforceability will not affect any other provision (or the unaffected portion of the provision) of the Terms.

(b) The Terms will be construed as if such invalid, illegal, or unenforceable provision, or portion of the provision, had never been contained within the Terms.

6. Acceptance of Terms

(a) Please read these Terms of Service carefully before accessing or using our website/App.

(b) By accessing or using any part of the site, you agree to be bound by these Terms of Service.

(c) If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. (d) If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

7. Online Store Terms

(a) By agreeing to these Terms of Service, you represent that you are at least the age of 18, or that you are the age of 18 and over and you have given us your consent to allow any of your minor dependents to use this site.

(b) You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

(d) A breach or violation of any of the Terms will result in an immediate termination of your Services.

8. General Conditions

(a) We reserve the right to refuse service to anyone for any reason at any time.

(b) You understand that your content may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices.

(c) You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

(d) The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

9. Accuracy, Completeness, and Timeliness of Information

(a) We are not responsible if information made available on this site is not accurate, complete, or current.

(b) The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

(d) This site may contain certain historical information, which is not current and is provided for your reference only.

(e) We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

(f) You agree that it is your responsibility to monitor changes to our site.

10. Modifications of the Service and Prices

(a) We retain the authority to revise, modify, or amend these Terms and Conditions as we deem appropriate.

(b) If any changes are made, an updated version of the terms will be made available on our website, and you will receive notifications regarding these revisions.

(c) Your ongoing use of the website following the posting of these changes will signify your recognition and acceptance of the updated terms.

11. Products or Services

(a) Certain products or services may be available exclusively online through the website/App.

(b) These products or services may have limited quantities and are subject to return or exchange.

(c) We have made every effort to display as accurately as possible the colors and images of our products that appear in the store.

(d) We cannot guarantee that your device’s display of any color will be accurate.

(e) We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

(f) We may exercise this right on a case-by-case basis.

(g) We reserve the right to limit the quantities of any products or services that we offer.

(h) All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

(i) We reserve the right to discontinue any product at any time.

(j) Any offer for any product or service made on this site is void where prohibited.

12. Warranties

(a) We offer a warranty card for our products and services, but the warranty does not apply to every product or service.

(b) Some of our products from the hardware category and service are not warranted.

13. Product Reviews

(a) Product reviews are a platform for our customers to express their opinions, experiences, and observations regarding a particular product.

(b) These insights can encompass various aspects such as product quality, functionality, performance, and more.

(c) It’s important to note that the product reviews provided by our customers reflect their individual experiences and viewpoints.

(d) These reviews are not representative of www.hardware.odayshoptanzania.com’s official stance or endorsements.

(e) We encourage honesty and fairness in product reviews.

(f) Your candid assessments can be a valuable source of information for other customers who are considering similar purchases.

(g) Engaging with product reviews by providing feedback, asking questions, or sharing your own experiences can foster a sense of community among our customers.

(h) Your participation in this collaborative feedback system is highly appreciated.

(i) Your reviews and ratings contribute to the transparency and trustworthiness of our platform, enabling others to make choices that align with their needs and expectations.

(j) Thank you for being a part of our growing community.

14. Accuracy of Order Information

(a) We reserve the right to refuse any order you place with us.

(b) We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

(c) These restrictions may include orders placed by or under the same customer, the same payment method, and/or orders that use the same delivery address.

(d) In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the phone number or email provided at the time the order was made.

(e) We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

(f) You agree to provide current, complete, and accurate personal and purchase information for all purchases made at our store.

15. Shipping Policy

(a) We pride ourselves on delivering quality, not just quality building materials but also quality service to each and every one of our customers.

(b) When you decide to buy from us, we make a commitment to you to deliver quality at every moment.

(c) Once you are our customer, you are part of the Oday Shop Tanzania family, and just like family, we like to care for our customers.

(d) Orders typically take 3 hours or 2-3 business days to process.

(e) Shipping within Dar es Salaam is within 3 working hours, and outside Dar es Salaam (within Tanzania) takes 2-3 business days.

(f) Oday Shop Tanzania ships your products once payment has been received through our designated payment accounts.

(g) Products will be shipped with all relevant documents, including a delivery note and an Electronic Fiscal Device (EFD) receipt.

16. Payment Options

(a) We accept manual payment, cash, and cheque.

(b) All payments should be made to the CRDB account of Oday Shop Tanzania.

(d) Secure payment links provided by Oday Shop Tanzania are also accepted.

17. Currency for Payment

(a) All payments for goods and services must be made in Tanzanian shillings.

18. Secure Ordering

(a) To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, or destroyed.

(b) We prioritize your security when ordering through various channels like WhatsApp, Call, SMS, Forms, and Email.

18(a) WhatsApp

(1) Verify Official Account: Communicate only with our verified business account.

(2) End-to-End Encryption: We use WhatsApp’s end-to-end encryption to protect your messages.

(3) Secure Payment Links: Receive secure payment links that direct you to a trusted payment gateway.

18(b). Call

(1) Customer Verification: We use a verification process to confirm your identity.

(2) Secure Handling of Information: We never ask for sensitive information like credit card numbers over the phone.

(3) Encrypted Systems: Your data is stored in encrypted systems.

18(c). SMS

(1) Short Codes: We use dedicated short codes for sending and receiving order information.

(2) Encrypted Messaging Services: Our SMS services offer encryption for added security.

(3) Payment via Secure Links: We provide payment options via secure links instead of collecting sensitive information through SMS.

18(d). Forms

(1) SSL Certificates: Our online forms are protected with SSL certificates.

(2) Data Encryption: We encrypt data submitted through forms.

(3) Secure Storage: Your form data is stored in secure, encrypted databases.

18(e). Email

(1) Encrypted Emails: We use email encryption services to secure our communication.

(2) Secure Payment Links: We direct you to secure payment gateways via email links.

(3) Spam and Phishing Filters: Robust filters protect you from fraudulent emails.

19. General Security Measures

(a) Privacy Policies: We clearly communicate our privacy policies and data handling practices.

(b) Regular Security Audits: We conduct regular security audits to identify and fix vulnerabilities.

(c) Customer Education: We educate you on recognizing secure channels and the importance of not sharing sensitive information.

20. Your Order Cancellation Rights

(a) You are entitled to cancel your order within 12 hours without giving any reason for doing so.

(b) In order to exercise your right of cancellation, you must inform us of your decision by cancelling your order on the website or by using our email address: info@odayshoptanzania.com

21. Warranties

(a) This sale is subject to such warranties as may be implied by the law relating to the nature of the products.

(b) The exercise of the manufacturer’s warranties (if any) shall be as stipulated in the executed product warranty documents.